American Home Shield

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American home shield complaints, some costumer say any error when operate american home shield in home. example:

I have a contract with American Home Shield Company to repair my appliances including my furnace and air conditioning system should I have a problem. I pay them $41.63/month and $60.00 month service fee when they contract someone to come out for a service call. On 5/8/11, I smelled gas in my home and called Atlanta Gas and Light Company to come out to check the gas to see if there was a problem. A representative from Atlanta Gas and Light Company came out and stated his instruments showed a small gas leak in one of the furnaces. He left a part here and told us we needed to have it repaired. I called AHS on 5/08/11 to report it and they contracted Eagle Heating and Air Company to come out. They came out stated they could not find anything so AHS refused t authorize the repair.

I spoke with Greg M. and told him what the gas company found and recommended, however he still refused to authorize the service. I asked him to fax me a statement in writing that he was not authrizing the service and he stated he could not fax or email anything out to me. I then asked for a statement in writing (letter) and he stated that he would have the letter sent but could not give me the ETA of the letter. I found him very un-professional and un-helpful. I had to pay the $60.00 service fee despite having the service not authorized. I want AHS to authorize the services as per contract.

American home shield class action, is more good if did try to some problems. AHS to authorize the services as per contract, like smelled gas and others.